Terms & Policies
Last Updated: 30th August 2025Welcome! These Terms & Policies govern your use of our services, whether online or at our physical store located in Bangalore, India. By accessing our services, you agree to be bound by these terms.
This document outlines the rules and policies for our products and services. Throughout this document, "we," "us," and "our" refer to The Boutique. "You" and "your" refer to the customer. We reserve the right to update these terms at any time.
We specialize in offering high-quality [e.g., clothing, accessories, handcrafted goods]. All product descriptions, pricing, and availability are subject to change without notice. We make every effort to display the colors and details of our products accurately, but we cannot guarantee that your device's display will reflect the exact product.
Order Confirmation: An order is confirmed only after we have received full payment.
Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of GST, unless stated otherwise.
Payment Methods: We accept payments via [List accepted methods, e.g., major credit/debit cards, UPI, Cash on Delivery (COD), etc.].
Shipping & Delivery
Processing Time: Orders are typically processed and dispatched within [e.g., 2-3 business days].
Shipping within Bangalore: We offer local delivery within Bangalore. Delivery times may vary from [e.g., 1-2 business days].
Shipping Pan-India: For orders outside of Bangalore, we use trusted courier partners. The estimated delivery time is [e.g., 5-7 business days], depending on the location.
Shipping Costs: Shipping charges will be calculated at checkout based on your delivery address and the total order value.
Delivery Issues: We are not responsible for delays caused by the courier service or for packages lost after being marked as "delivered" by the courier.
Returns, Exchanges, & Refunds
Eligibility: We accept returns and exchanges within [e.g., 7] days of the delivery date. To be eligible, the product must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items: The following items are non-returnable:
Items marked as "Sale" or "Final Sale." List any other non-returnable items, e.g., custom-made products, personalized items, etc..
Process:
To initiate a return or exchange, please contact us via our contact channels with your order number and reason for return.
We will provide instructions for shipping the item back to us at your expense.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds: If approved, a refund will be processed to your original payment method within [e.g., 7-10] business days. We do not refund shipping charges.
Exchanges: If you would like to exchange an item, please follow the return process and place a new order.
Intellectual Property
All content on our website and social media channels, including but not limited to the logo, designs, photographs, and text, is our property and is protected by Indian and international copyright laws. Any unauthorized use of this content is strictly prohibited.
User Conduct
You agree not to use our website or services for any unlawful purpose or in a way that could harm our business or other customers. This includes, but is not limited to, fraudulent activities and misrepresentation of information.
Limitation of Liability
In no event shall the Boutique be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
Governing Law & Jurisdiction
These Terms & Policies are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.
Privacy Policy Summary
We are committed to protecting your privacy. We collect your personal information (name, address, email, phone number) only for the purpose of processing your orders and improving your shopping experience. We do not sell or share your information with third parties, except as necessary to fulfill your order (e.g., with courier partners).